FAQs
Find answers to common questions about how FlexRide works in Hawaii.
All payments are made electronically through the FlexRide portal.
10,000 miles/year (~833 miles/month) unless otherwise stated. Extra miles billed at 10¢/mile.
No. Aftermarket installs (stereos, tint, rims, tires, etc.) are prohibited.
Yes:
- 18+ years of age.
- Valid driver's license held for ≥ 1 consecutive year.
- Maintain an auto insurance policy that meets FlexRide requirements.
Complete the online application; most decisions arrive within one business day.
Yes. Prices for Access and Levels are set and non-negotiable.
All vehicles may be outfitted with GPS to help protect customers and our inventory.
You're covered for factory-recommended service and maintenance (e.g., oil changes, brakes, A/C) plus wear items like tires, windshield wipers, safety checks, and registration renewal. If a battery dies or a warning light appears, contact us—we'll handle it.
Yes. You can hold one up to 48 hours prior to pickup.
No. The vehicle title and ownership are with FlexRide—you subscribe to use the vehicle.
Yes. You may purchase it any time. A FlexRide Associate can assist you, and a prorated portion of your access fee may be applied.
Curated, late-model pre-owned vehicles—individually inspected and verified by FlexRide technicians.
Subscriptions run on 6-month intervals. For certain circumstances, we offer 3-month minimum subscriptions.
Still have questions?
Our team is happy to help, reach out anytime.
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