FAQs

Find answers to common questions about how FlexRide works in Hawaii.

Looking for more specifics on how your subscription works?

You can explore the full details [Terms and Conditions] covering bookings, usage, payments, and policies for a complete understanding.

Who do I make my payments to?

All payments are made electronically through the FlexRide portal.

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What are the mileage limits?

10,000 miles/year (~833 miles/month) unless otherwise stated. Extra miles billed at 10¢/mile.

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Can I modify the vehicle?

No. Aftermarket installs (stereos, tint, rims, tires, etc.) are prohibited.

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Are there eligibility requirements?

Yes:

  1. 18+ years of age.
  2. Valid driver's license held for ≥ 1 consecutive year.
  3. Maintain an auto insurance policy that meets FlexRide requirements.

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How do I qualify?

Complete the online application; most decisions arrive within one business day.

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Are prices fixed?

Yes. Prices for Access and Levels are set and non-negotiable.

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Do vehicles have GPS?

All vehicles may be outfitted with GPS to help protect customers and our inventory.

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What's included for service & maintenance?

You're covered for factory-recommended service and maintenance (e.g., oil changes, brakes, A/C) plus wear items like tires, windshield wipers, safety checks, and registration renewal. If a battery dies or a warning light appears, contact us—we'll handle it.

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Can I reserve a vehicle?

Yes. You can hold one up to 48 hours prior to pickup.

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Do I own the vehicle?

No. The vehicle title and ownership are with FlexRide—you subscribe to use the vehicle.

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Can I buy the vehicle I'm driving?

Yes. You may purchase it any time. A FlexRide Associate can assist you, and a prorated portion of your access fee may be applied.

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What vehicles are available?

Curated, late-model pre-owned vehicles—individually inspected and verified by FlexRide technicians.

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Can I return my vehicle at any time?

Subscriptions run on 6-month intervals. For certain circumstances, we offer 3-month minimum subscriptions.

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Still have questions?

Our team is happy to help, reach out anytime.

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